Pick a topic below, or jump straight to the answer you need. Average reply time on email: 28 minutes during business hours.
Your first image, free vs paid, picking a model.
How credits work, refunds, invoices, payment methods.
Which model to pick, image-to-image, aspect ratios.
Failed jobs, slow generations, login problems.
Every model has its own safety classifier. If one model rejects your prompt, try another — Nano Banana 2 and Seedream are usually more permissive than GPT Image 2.
We answer support tickets in under 4 hours on business days, usually within 30 minutes. Include your account email and a screenshot if you can.