pixzoo

Privacy Policy

Last updated: July 29, 2026

PixZoo (https://pixzoo.ai, hereinafter referred to as "the Platform" or "we") takes your privacy seriously. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our AI image and video generation services.

1. Information We Collect

1.1 Information you provide

  • Account information: email address, username, and avatar provided when you register or sign in (including via third-party sign-in such as Google).
  • Payment information: when you purchase credits or subscriptions, payment is processed by third-party payment providers (such as Stripe or PayPal). We do not directly store your credit card or bank card numbers.
  • User content: images you upload, prompts you enter, and the content generated for you.
  • Communications: information you provide when contacting support, submitting feedback, or filing complaints.

1.2 Information collected automatically

  • Device information: browser type, operating system, device model, and screen resolution.
  • Usage data: pages visited, feature usage frequency, and generation records.
  • Log information: IP address, access time, and request URLs.
  • Cookie information: see the Cookies section below.

2. How We Use Information

We use the information we collect to:

  • provide, maintain, and improve our services;
  • process your transactions and manage your account;
  • send service-related notifications (such as account security alerts and credit balance changes);
  • analyze usage trends to optimize the user experience;
  • conduct content-safety moderation and prevent fraud and abuse;
  • comply with legal and regulatory requirements.

3. Information Sharing

We do not sell your personal information. We share information only in the following circumstances:

  • Service providers: with third parties that help us operate the service — such as cloud hosting, object storage, payment processing, email delivery, analytics, and the AI model providers that process your prompts and images to produce generation results — in each case only to the extent necessary.
  • Legal requirements: when disclosure is required by law, regulation, legal process, or an enforceable request from a competent authority.
  • Protection of rights: when necessary to protect the rights, property, or safety of the Platform, our users, or the public.
  • Business transfers: in connection with a merger, acquisition, or asset sale, in which case we will notify you of any change in ownership or use of your personal information.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences (such as language), and understand how the service is used. You can manage or disable cookies in your browser settings; note that some features (such as staying signed in) may not work properly without them.

5. Data Retention

  • Account information is retained while your account remains active.
  • Uploaded and generated content is retained to provide you with history and re-download capabilities, and may be deleted by you where the product provides deletion features.
  • Transaction records are retained as required by tax, accounting, and other applicable laws.
  • When information is no longer needed for the purposes described in this Policy, we delete or anonymize it, unless a longer retention period is required by law.

6. Data Security

We take reasonable technical and organizational measures to protect your information, including encrypted transmission (HTTPS), access controls, and isolated storage. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, you may have the right to access, correct, delete, or export your personal information, to withdraw consent, and to close your account. You can exercise these rights through the in-product settings or by contacting us at support@pixzoo.ai. We will respond within the time required by applicable law.

8. Children's Privacy

Our services are not directed to children under the age of 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. International Data Transfers

Our servers and service providers may be located in different countries. Where your information is transferred across borders, we take reasonable steps to ensure it receives a level of protection consistent with this Policy and applicable law.

10. Third-Party Links and Services

The Platform may contain links to third-party websites or rely on third-party sign-in services. Their privacy practices are governed by their own policies, which we encourage you to review.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be announced via website notice, in-product notification, or email. Continued use of the service after an update takes effect constitutes acceptance of the updated Policy.

12. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact us at:

  • Email: support@pixzoo.ai